Effective
Contact and Support
Customer support for AROMASCENT orders is provided on WhatsApp. Use the button below or message us directly at +60 18-347 2205. Please include your order number so we can help quickly.
WhatsApp support
Local number: 018-347 2205. International format: +60 18-347 2205. Direct link: https://wa.me/60183472205.
Do not send payment card details, passwords or one-time codes over chat. We will never ask for them.
What to include
- Your order number (shown on your order confirmation).
- The bundle you ordered and the delivery name on the parcel.
- For a delivery or product problem: a short description, clear photos and, for transit damage, the unboxing video described in our Refund, Return and Cancellation Policy.
Response times
We reply as soon as we can during normal business hours in Malaysia. Transit-damage reports should reach us within 48 hours of the recorded delivery time.
Written correspondence
WhatsApp is the official support channel. Written correspondence may be addressed to TAZASCENT RESOURCES (Registration No. 202503030303 (003694319-K)) at BLOK A-2-9 APARTMENT 5R3, JALAN P5/7, PRESINT 5, 62200 PUTRAJAYA, W.P. PUTRAJAYA, MALAYSIA.
Online payment, shipping booking and Cash on Delivery are not yet active on this storefront.