Shipping and Delivery Policy

1. Delivery coverage and couriers

We deliver within Malaysia. Shipments are booked through our shipping platform (EasyParcel) and carried by the courier services it returns as eligible for your address at the time of checkout. Eligible couriers and rates are returned dynamically; we do not guarantee that any particular courier will be available for every address.

Shipping is not yet active on this storefront. Until it is enabled, no shipment can be booked and the checkout shows that live shipping and payment are not available.

2. Shipping charges

The shipping charge for your order is the rate of the courier service you select at checkout. It is shown before you pay and is separate from the product price.

3. Shipping benefits

Your shipping benefit depends on the eligible product subtotal: the product subtotal after any product-level discount and before shipping.

• Eligible product subtotal of RM15.00 or less: no shipping benefit. Example: 1 unit at RM9.90.
• Eligible product subtotal above RM15.00 up to RM20.00: RM3 shipping voucher. Example: 2 units at RM17.00.
• Eligible product subtotal above RM20.00: free standard shipping. Example: 3 units at RM24.00.

Thresholds are strict: RM15.00 does not qualify for the voucher and RM20.00 still receives the voucher rather than free shipping. Benefits do not stack; free standard shipping replaces the voucher.

4. How free standard shipping works

Free standard shipping covers the lowest eligible standard courier rate returned for your address. If you choose a more expensive eligible courier or service, you pay the difference between that service's rate and the lowest eligible standard rate. A more expensive service is never automatically free.

5. How the RM3 shipping voucher works

The voucher reduces your shipping charge by RM3.00 or by the actual shipping charge, whichever is lower. Shipping payable can never become negative, and the voucher does not reduce the product price or any Cash on Delivery service fee.

6. Delivery times

Delivery estimates come from the courier and depend on your location and the service you choose. They are estimates, not guarantees. We will share your tracking details once the shipment is booked and handed to the courier.

7. Your address and failed deliveries

Please check that your delivery address and telephone number are accurate before you order. If a delivery fails because the recipient is unavailable or the address needs correction, the courier may attempt redelivery or return the parcel. Contact support with your order number if you need to correct an address after ordering.

8. Tracking

Every booked shipment has a tracking number. Delivery status is taken from the courier's official tracking, which is also the record we rely on for delivery, damage and Cash on Delivery decisions.

9. Damaged or lost in transit

Report transit damage within 48 hours of the recorded delivery time with an unedited unboxing video, as described in our Refund, Return and Cancellation Policy. Parcels that tracking shows as lost or undelivered are handled under the same policy.

10. Cash on Delivery

Cash on Delivery, where enabled, is governed by our Cash on Delivery Policy. The COD service fee is separate from the shipping charge and is not reduced by the shipping voucher or free standard shipping.